Last Updated: November 9, 2025
Toppy (SMC-PRIVATE) Limited (“Toppy”, “we”, “our”, or “us”) operates the Toppy mobile application (“App”) and the website https://thetoppy.com/. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our App and related services.
By downloading, accessing, or using the App, you agree to this Privacy Policy. If you do not agree, please discontinue use of the App.
1. Information We Collect
We collect the following types of information to provide and improve our services:
1.1 Personal Information
When you create an account or place an order, we may collect:
- Full name
- Email address
- Phone number
- Delivery address
- Location data (for delivery/pickup accuracy)
1.2 Device Information
We may automatically collect:
- Device ID
- Operating system and version
- App version and usage information
1.3 Payment Information
We may collect or process payment information through third-party payment processors. We do not store your credit or debit card details on our servers. Payment handling is performed securely by third-party providers in compliance with industry standards.
2. How We Use Your Information
We use the collected information for the following purposes:
- To create and manage user accounts
- To process and deliver pizza orders
- To communicate with you about your orders or account
- To send notifications, promotional offers, or service updates
- To improve and personalize user experience
- To ensure platform security and prevent fraudulent activity
3. Push Notifications & Communications
We may use Firebase Cloud Messaging to send push notifications, such as order updates, offers, or important announcements. You can disable push notifications anytime through your device settings.
We may also send marketing communications by email or SMS with your consent, which you can opt out of at any time.
4. Location Data
We may collect and use your precise or approximate location for purposes such as:
- Showing nearby branches or delivery zones
- Ensuring timely and accurate order delivery
You can control location access through your device permissions.
5. Third-Party Services
We may use or integrate the following third-party services:
- Google Maps API – for address search and map-related features. Google’s privacy policy: https://policies.google.com/privacy
- Firebase – for push notifications and app stability analytics. Firebase privacy policy: https://firebase.google.com/support/privacy
- Payment Processors – for secure payment transactions (provider may vary). Each provider’s privacy policy applies to the handling of your payment data.
We may also share data with delivery partners or logistics providers strictly for order fulfillment purposes.
6. Data Retention
We retain personal data only as long as necessary to:
- Maintain your account
- Fulfill orders and resolve disputes
- Comply with legal and tax obligations
You may request account deletion or data removal as described below.
7. Your Rights
Depending on your location, you may have the following rights:
- Access your personal data
- Correct or update your information
- Request deletion of your account or data
- Withdraw consent for marketing communications
To exercise these rights, contact us at toppythepizzaguy@gmail.com.
8. Data Security
We use reasonable technical and organizational safeguards to protect your data against unauthorized access, alteration, or disclosure. However, no online platform is 100% secure, and we cannot guarantee absolute security.
9. International Users
As Toppy operates internationally, your data may be processed in countries outside your own. We take appropriate steps to ensure your data is handled securely and in compliance with applicable laws.
10. Children’s Privacy
Our services are not directed toward individuals under 13 years of age. We do not knowingly collect data from children. If you believe your child has provided personal information, please contact us to delete it.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website and within the app. Continued use of our services after changes means you accept the updated terms.
12. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact us:
Toppy (SMC-PRIVATE) Limited
Email: toppythepizzaguy@gmail.com
Website: https://thetoppy.com/
